Need help signing in?
Most sign-in problems are fixed by one of the steps below. If none of them work, contact us and we will sort it out with you.
The code never arrived
- Check the mobile number or email you typed. For a mobile number, use the format 0912 345 6789 or +63 912 345 6789.
- Tap Resend code on the code screen — codes expire, so an older one will not work.
- By email, look in spam or promotions. By SMS, check that your phone has signal and that the number can receive texts.
You typed your number, but nothing came
Tabo sends sign-in codes by SMS and by email. If your account was created with an email address, sign in by email instead — you can add a mobile number later from Settings.
You no longer use that number or email
We cannot move an account to a new number or email from this page, because that is exactly what someone trying to take over your account would ask for. Email us from a reachable address and we will verify it with you step by step.
The screen says there is no account
That means the number or email you entered is not registered yet. Create a free account — it takes one code and your name.
You set a password and it is not accepted
Use Sign in with a code instead on the password screen. Codes always work, and you can set a new password from Settings once you are in.
Still stuck
Email us at [email protected] and tell us the mobile number or email you sign in with, and what happens when you try. We reply within a few working days.